Cancellation & Refund Policy
Strict Digital Service Policy: StockSphere provides instant digital access to real-time algorithmic screeners, analytics, and historical market data tools. Due to the digital and immediate provisioning nature of our software, we operate a strict No Refund, No Return, and No Exchange policy.
1. No Refunds
All subscription payments, plan upgrades, and membership fees made on StockSphere are final, non-refundable, and non-creditable. Once a transaction is completed and your account is upgraded or extended, no refund requests will be entertained under any circumstances, including but not limited to:
- Non-usage or partial usage of the platform during the subscription period.
- Lack of satisfaction with trading results, market conditions, or algorithmic screener outputs.
- Inability to use the service due to personal reasons, hardware incompatibility, or local network/internet issues.
- Accidental plan selection or failure to cancel auto-renewal preferences prior to subscription expiry.
2. No Returns or Exchanges
Because StockSphere is exclusively a web-based digital software subscription service (SaaS), there are no physical goods delivered. Consequently, physical returns or product exchanges are neither applicable nor possible.
Subscriptions or credits cannot be transferred, exchanged, or converted into cash or any other non-platform commodity.
3. Free Trial & Free Tier
We provide a 7-day complimentary free trial and/or a free tier so that users can thoroughly evaluate the screener capabilities, interface, and features prior to purchasing any paid plan. We encourage all users to explore the trial version before making a financial commitment.
4. Subscription Cancellation
You have full autonomy to stop your subscription at any time through your Account Settings page. Cancellation ensures that your plan will not renew upon the expiration of your current active billing cycle. Your account will retain premium access until the end of your prepaid period, after which it will safely revert to the Free tier without further charges.
5. Duplicate or Technical Payment Errors
In the rare scenario where you are charged multiple times for a single subscription transaction due to a gateway timeout or network error, please notify our support team immediately within 7 days with transaction IDs and proof of payment.
Once verified through our payment gateway (Razorpay), duplicate debits will be reversed back to your original payment method within 5 to 7 business days.
6. Contact Us
If you have any questions regarding your billing status or experience an issue with a transaction, please reach out to our team:
- Email: contact@stocksphere.in
- WhatsApp Support: +91 9363600550
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM IST